Speak up and persuade

At some point in our lives, we’ve all experienced an injustice, large or small—a
restaurant botching our lunch order or a boss who isn’t following the guidelines for
workplace etiquette—and suffered in silence for fear of offending anyone. When we
fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing
up for yourself (and others) by complaining effectively. Her suggestions will appeal
to anyone who wants to speak up and isn’t sure where to start, including managers
navigating workplace disputes, couples who argue about the same things over and
over, and even someone with a friend with bad breath. Illustrating her points with
funny real-life stories, Fish reveals pragmatic methods to redress grievances with
civility, honesty, and fairness for everyone involved—whether you’re trying to right
the wrongs of the world or just claim the french fries you ordered.
Published by: Recorded Books, Inc.